Privacy Policy

1. Who we are

The Clean Co Property Services Ltd ("we", "us", "our") provides residential, short-let, serviced apartment, commercial, and end-of-tenancy cleaning services across London. This policy explains how we collect, use, and protect personal information when you visit this website or submit a quote request.

2. What information we collect

When you fill in our quote request form, we collect the information you choose to provide, which may include:

• Your first and last name
• Email address and phone number
• Business name (if applicable)
• The service you're interested in
• Any details you include in your message, such as your property address or cleaning requirements

We do not use analytics, advertising, or tracking cookies on this site at this time. See our Cookie Policy for details.

3. How we use your information

We use the information you submit solely to:

• Respond to your enquiry and provide a quote
• Arrange and deliver the cleaning services you request
• Keep basic records of our correspondence with you

We rely on legitimate interest (responding to enquiries from people who've asked to hear from us) and, where a service is agreed, performance of a contract as our lawful bases for processing this data under UK GDPR.

4. How your enquiry is delivered to us

Our quote request form is processed by Web3Forms, a third-party form-delivery service that securely forwards your submission to our email inbox. Web3Forms acts as a data processor on our behalf and does not use your information for its own purposes. We do not share your information with any other third party except where required by law.

5. How long we keep your information

We retain enquiry and customer correspondence for as long as reasonably necessary to provide our services and meet legal, accounting, or reporting obligations, after which it is securely deleted.

6. Your rights

Under UK data protection law, you have the right to:

• Ask what personal data we hold about you and receive a copy of it
• Ask us to correct inaccurate information
• Ask us to delete your information
• Object to or restrict how we use your information
• Request that your data be transferred to another organisation

To exercise any of these rights, contact us using the details below. You can also lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO).

7. Changes to this policy

We may update this policy from time to time, for example if we introduce new tools such as website analytics. Any changes will be posted on this page with an updated "last updated" date.

8. Contact us

If you have any questions about this policy or how we handle your information, contact us at contact@thecleancopropertyservices.co.uk or +44 7783 564489.